Faqs

Hanoi and surrounding region from Halong to Ninh Binh (Tam Coc, Hoa Lu, Van Long): around 5 – 7 days.
Hanoi and Sapa: around 3 – 5 days.
Northern Mountain traveling: Around 5 – 10 days to visit more or less the region of the ethic villages in the north. In this area, you can enjoy hiking, trekking, homestay…
Central Vietnam: Hue and Hoian: about 3 – 5 days to visit the world heritage sites in Vietnam such as Hue citadel, Nguyen Emperors’ tombs, the ancient town in Hoian or enjoy the beach in Hoian.
Southern Vietnam: Saigon and the Mekong delta: 3 – 7 days to visit the most vibrant metropolis city in Vietnam and the rest of the time to discover the Mekong delta.
Vietnam beach break: Vietnam is a tropical country and it has a long coastline, therefore, it is a great idea to enjoy a beach break in some the best beaches in the world such as: My Khe, Hoian, Quy Nhon, Nha Trang, Phan Thien and Phu Quoc. They are dream destinations. If you start your trip from the north, you can end the trip with the stunning beaches in the south. For more information about your plan, please contact our travel consultant.

Phnom Penh and Siem Reap with famous Angkor temples are the two best destinations in Cambodia and it will take you around 3-5 days.
To discover more places such as Battambang, an old city, the beach city of Kep and Sihanoukville will take around 3- 5 days. To visit Katie and Mondulkiri- a mountainous area needs around 3-5 days.

These are the best destinations: Luang Prabang, Vientiane, Xieng Khuang, Pakse – 4000 Islands.
Luang Prabang is a “must see” and you could stay there from 2 to 4 days.
Vientiane is the capital of Laos. A 2 day stay is enough.
Xieng Khuang needs 3 days to discover and Pakse – 4000 islands will take you 3 to 5 days more.

This is a long and big nation. To discover the gorgeous landscapes and colorful culture, you will need a month. However, Authentik Travel will help you to select the best destinations and duration of stay for your reference.

In Yangon: the former capital, a modern vibrant city of Myanmar with international airport. You will need a 2 day stay. 1 first arrival day and 1 last stay day. That is sufficient time.
In Bagan: This is the “must see” area with thousands and thousands of temples and pagodas that are stretched in the big plain. A 2 night stay in Bagan will bring you to another tranquil world.

In Mandalay: also a former capital and nowadays, a modern city, you can find peace in most areas of the city. Mandalay is also the Buddha University. It takes you 2 night stay and in case you would like to extend some more days, it’s possible to visit Pyinoolwin, which is a 2 hour drive from Mandalay. Then connect to Hsipaw and Lashio, mountainous areas. It is great to discover the minority villages, trekking and hiking.
In Inle Lake: This is the lake in the mountain ranges. It is cool all year round. It is famous for one leg rowers and floating gardens, and the stunning landscapes surrounded by mountain ranges.
Discover the lake, some traditional villages by the lake and time to relax will take you at least 2 days.

Beach break: Myanmar is strongly affected by monsoons so the beaches will be closed from May to September. Do not think about the beaches in Myanmar during these months.
The greatest one is Ngapali beach; you could stay there from 2 nights to a week. It is worth spending some time there.
Mrauk U: this is a special place, isolated from others. To get there, the best way is by boat. There are many old temples like Bagan but it is more tranquil and mysterious. A  4 or 5 day stay will give you time to uncover this awesome area.

There are many other beauty spots such as: Mt Popa, Monywa, Golden Rock, HpaAn, Mawlaymine, Amanda Bay. It takes from 2 days to 10 days to visit these places. For better planning, please do not hesitate to contact our travel consultant.

Am I protected when travelling with True Asia Travel?
True Asia  Travel  is a Registered Travel Company by Vietnam National Administration of Tourism.

The registration of the company is with a capital of 1.5 Billion VND or 70 000 USD.
International Tour Operation license requires a compulsory deposit of 25 000 USD in the National Bank. This is an obligation of a professional Tour Operator.
These are 2 MUST conditions for a travel company. Without them, we would not be allowed to organize any trips for foreign tourists.

These funds are useful for the following cases:
Reimbursement if the client(s) did not receive the services for which they paid. In the event of travel company’s closure.
Reimbursement if the client(s) has not received the services that were confirmed by agreement with a Travel Company.
 

After dealings and clients confirm to use our services, we will require a small deposit to secure the services.
30% deposit of the total amount is required. The deposit can be made by bank transfer or by online payment SSL.
Reservation method: All reservations must be made at True Asia Travel by email. Once everything is confirmed, True Asia Travel will send full confirmations and invoices to our clients by email.
Outstanding balance: It will be settled before your trip. Clients can choose from the following payment methods: bank transfer, online payment or cash on arrival.
 

If you travel in high season from October to the end of April, we advise you to book as soon as possible.
For your information, around half of tourists travelling in the high season have booked from 3- 6 months in advance.

It is possible to book at the last minute however, be aware that there will be less choice for accommodation and the airfares are likely to be more expensive. Furthermore, it is difficult to find competent tour guides for a dozen travel days, especially in the high season.

Outside of the high season, it is less important to book the trip so early in advance. Services are more available except on national holidays.
Whatever season, we strongly recommend booking the services as soon as possible. You always save more, especially on air tickets.

Cancellation by clients:
In case of cancellation for any reason, clients must immediately notify True Asia Travel by either letter or email. Clients agree to pay the penalties according to the cancellation policy by True Asia Travel:
45 days before the trip: No charge
44 – 31 days before the trip: 5% of the total trip amount.
30 – 21 days before the trip: 15% total amount of the total trip amount.
20 – 11 days before the trip: 30% total amount of the total trip amount.
10 – 7 days before the trip: 50% total amount of the total trip amount.
6 – 2 days before the trip: 75% total amount of the total trip amount.
1 – 0 day before the trip: 100% of the total trip amount.
These fees are used to cover the penalties from our service suppliers such as: accommodations, flights, boats, cruises, trains, land transport…
Postponed trips are not subject to penalties. But subject to the cancellation fees, which are the client’s responsibility.

This rule is applied to all services reserved by clients via True Asia Travel.  In the case that True Asia Travel has to refund clients, the refund will be made by bank transfer. The bank fee will be paid by the clients.
In cases of force majeure, clients may, in principle, appoint other people to replace them on the trip under the same conditions. The new clients have to pay a deposit for the trip. Also, the service providers (Hotels, airlines, trains, boats, cruises…) must accept this change.

In the event of cancellations by clients due to major causes (sickness, death, accidents, natural disasters), we will do our best to negotiate with service providers (accommodations, trains, flights, transportation) to obtain the lowest possible cancellation fees. In this case, True Asia Travel agrees to reimburse the outstanding amount.

Cancellation by True Asia Travel
The travel contract with True Asia Travel may be cancelled due to force majeure: Unpredictable things such as war, natural disasters, terrorist attacks, bad weather, epidemic disease, fire, etc. In this case, clients will get fully reimbursed. If the force majeure interrupts the clients’ journey, True Asia Travel will reimburse the unused services. Claims for damages are excluded.
Possible to change the program during the trip, and is it free?

Modification by clients:
Clients may require modification of the program at any time. If the new services cost extra, then pay the generated expenses directly to True Asia Travel. True Asia Travel will respond to this type of request with our utmost care, within the availability of requested services.

Modification by True Asia Travel:
True Asia Travel has the right to modify the services, including the final confirmation proposal, in the following cases:
Force majeure (war, natural disaster, terrorist attacks). In such a case, the modification may occur more or less cost to the clients. For less cost, True Asia Travel will reimburse the clients.
Modification is necessary for clients’ safety and/or quality of the trip. In such cases, any additional costs will be charged to Authentik Travel.

Modification by clients:
Clients may require modification of the program at any time. If the new services cost extra, then pay the generated expenses directly to True Asia Travel. True Asia Travel will respond to this type of request with our utmost care, within the availability of requested services.

Modification by True Asia Travel:
True Asia Travel has the right to modify the services included in the final confirmation proposal in the following cases:
Force majeure ( war, natural disaster, terrorist…) in such a case, the modification may occur more or less cost to the clients. For less cost, True Asia Travel will reimburse clients.
Modification is necessary for clients’ safety and/or quality of the trip. In such cases, any additional costs will be charged to True Asia Travel.

True Asia Travel offers discount rate for children under 12 years old. Please contact us for more information.